Customer Satisfaction Research
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Third-party marketing automation vs. native CRM tools
Sponsored by: TechTarget ComputerWeekly.comThough many CRM platforms offer native marketing automation tools, many organisations find it beneficial to use a third-party application, such as Eloqua or Marketo. Read more in this e-guide.
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Top 10 retail technology stories of 2019
Sponsored by: TechTarget ComputerWeekly.comComputer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
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Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey
Sponsored by: TechTargetAs account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.
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Is There a Silver Bullet for B2B Marketing Data?; Real advantages companies are gaining right now
Sponsored by: TechTargetHow does your organization plan on keeping up with changing buyer behaviors? In this e-book, learn how a customer-driven lifecycle can help bridge the gap between past and present buyer behaviors, and explore how TechTarget can help you keep up with these revolutionary changes.
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CIO Trends 2018 #2: ANZ
Sponsored by: TechTarget ComputerWeekly.comIn this e-guide, find out how the head of R&D and work futurist at Atlassian has managed to scale his team's culture, as well as issues that CIOs need to be aware of when driving digital transformation efforts.
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New tech on the block: Planning for blockchain in the retail and consumer packaged goods industries
Sponsored by: TechTarget ComputerWeekly.comThis research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology.
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Computer Weekly – 20 March 2018: Where neuroscience meets technology
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.
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Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.
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MicroScope: Steering IT in the right direction
Sponsored by: MicroScopeAn issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
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CRM Evolves Towards Digital Customer Engagement
Sponsored by: TechTarget ComputerWeekly.comThis e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
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CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
Sponsored by: ServiceNowGartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
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Create a Great CX Strategy in 6 Steps
Sponsored by: FourNetHow can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
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The Secret Recipe: Transforming Best-In-Class Contact Centers
Sponsored by: TalkdeskImproved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
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Guide to Better CX: AI, Chatbots, and More
Sponsored by: ServiceNowWhat's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
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Achieve CX Optimization with Call Center Transformation
Sponsored by: SquelchIn this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
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AI, ML and CX: A Match Made for ROI
Sponsored by: Vitria Technology, Inc.Customer experience (CX) represents the majority of AI business value through 2020, according to Gartner. Read this e-guide to learn the many different ways AI can change how customers interact with your business.
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Transforming Customer Support with Artificial Intelligence Capabilities
Sponsored by: ZendeskDownload this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
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ECM's Next Step: Content Services Platforms
Sponsored by: EnginessIn this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model.
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Boosting the CX with Customer Service Analytics
Sponsored by: ConvergeOneIn this e-guide, uncover how you can use analytics to improve the customer experience and enhance field services, which translates to more satisfied and loyal customers.
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Real-Time vs. Near-Real-Time Analytics
Sponsored by: GuavusThis expert guide gives you an understanding of the differences between real-time and near-real-time analytics and explores cloud platform choices are when it comes to real-time analytics. In addition, explore why telcos need real-time analytics to fuel their success and how to accomplish this.
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Taking on Virtual Agents to Handle Global Smartphone Users
Sponsored by: ConvergeOneExplore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
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CRM Chatbots of Tomorrow Approach and Engage Customers
Sponsored by: TechTarget Customer ExperienceThroughout this handbook, explore the benefits of a chatbot-populated future of AI and why CRM chatbots on social platforms are the new AI-driven CRM tools changing how companies service customers and close sales.
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A Look at 5 Contact Center Automation Tools
Sponsored by: GenesysIn this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.
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Infographic: Europe Media Consumption Study Results
Sponsored by: TechTarget ComputerWeekly.comTechTarget has surveyed 730 IT professionals in Europe on their media consumption habits. Check out the key results on this infographic.
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15 Steps (And More) to Improve the Customer Experience
Sponsored by: ZendeskCustomers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage.
