Customer Satisfaction Research
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Maurices: A Partnership Driven By Performance
Sponsored by: TeleperformanceMaurices’ customer satisfaction score (C-SAT) for a prior 14-month period fell short of their 25-point goal. Download this case study e-book to discover the outcomes associated to Teleperformance’s action plan for Maurices, wherein the C-SAT review processes were updated, and Training Arcade rolled out to gamify agent learning.
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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Computer Weekly – 10 October 2023: Teeing up tech at the Ryder Cup
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we go behind the scenes at golf's Ryder Cup to see the tech firsts introduced to improve the fan experience. UK tech leaders explain why they feel 'betrayed' by the government's net-zero policy changes. Read the issue now.
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Infographic: How organizations are using generative AI in Asia-Pacific
Sponsored by: TechTarget ComputerWeekly.comEnterprise Strategy Group (ESG), an IT analyst firm owned by Computer Weekly publisher TechTarget, has published research about generative AI (GenAI) enterprise use cases that shows the concept ranking higher than sustainability and cloud migration as a strategic priority for enterprise IT globally.
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Computer Weekly - 13 December 2022: AI experts question tech industry's ethical commitments
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, the proliferation of ethical frameworks has done little to change how artificial intelligence is developed – we look at the challenges. We examine the future of the UK semiconductor sector as the government launches a review. And we hear how NatWest has put data at the heart of customer strategy. Read the issue now.
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Computer Weekly – 11 October 2022: Government bins IR35 reforms – what you need to know
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, after the government scrapped its IR35 reforms, we examine what IT contractors need to know. With hybrid working, employee experience is a priority – we look at how it meshes with customer experience initiatives. And we assess the options for unstructured data storage in the cloud and on-premise. Read the issue now.
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Computer Weekly – 13 September 2022: Source responsibly: Tech sector efforts to root out forced labour are failing
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we analyse the technology industry's failure to extirpate forced labour and slavery from its supply chains. We find out how cyber security firm Okta is rebuilding customer trust after a major security incident. And we discover how Caterpillar is modernising its data management. Read the issue now.
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A Computer Weekly buyer's guide to customer and employee experience management
Sponsored by: TechTarget ComputerWeekly.comBusinesses are facing new challenges to meet the expectations of customers and employees. In this 14-page buyer's guide, Computer Weekly looks at the benefits of the experience economy, the customer service implications of always-on mobile users and how digital platforms can engage customers across all channels.
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Computer Weekly - 9 August 2022: Eurotunnel's digital journey for the realities of post-Covid travel
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, the travel industry was devastated by the pandemic, but we find out how Eurotunnel is turning to digital to better engage customers in the post-Covid world. We examine the impact of the economic slowdown on the tech giants. And we explain all you need to know about data gravity. Read the issue now.
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Computer Weekly - 26 July 2022: Inside Russia's Ukraine information operations
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we get the inside track on Russia's disinformation operations attempting to spread propaganda and cyber threats about the invasion of Ukraine. Our new buyer's guide looks at customer and employee experience management. And we assess 10 top Kubernetes backup suppliers. Read the issue now.
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Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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Computer Weekly – 5 October 2021: The most influential women in UK technology
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now.
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Computer Weekly - 25 May 2021: Making data an asset, not a threat
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we examine the latest developments in the UK government's National Data Strategy and what it means for the economy. Our latest buyer's guide explains the emerging technologies around computational storage. And we look at the advances in customer experience management during the pandemic. Read the issue now.
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Computer Weekly – 25 August 2020: When algorithms don't play fair
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we report on the auditing of algorithms to countervail bias. We examine what CISOs can learn from Covid-19. And we assess how competent AI is at building applications that deliver the best possible customer experience, in our buyer's guide to modern software development. Read the issue now.
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Avon calling: what happens when lockdown eliminates your business model?
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.
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Webinar: Who You Gonna Call?
Sponsored by: TechTargetAre you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
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Business Analytics: how AI is augmenting analysis, and bolstering data literacy shortfalls
Sponsored by: TechTarget ComputerWeekly.comArtificial Intelligence and human analysis have been coming together in recent years. Whether using packaged BI and data preparation tools, or languages like Python and R, business analysts and data scientists and engineers alike have been exploring the use of machine learning algorithms to augment their data analyses. Read more in this e-guide.
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How Sales and Marketing Can Thrive on Real Purchase Intent
Sponsored by: TechTargetMore than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.
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Third-party marketing automation vs. native CRM tools
Sponsored by: TechTarget ComputerWeekly.comThough many CRM platforms offer native marketing automation tools, many organisations find it beneficial to use a third-party application, such as Eloqua or Marketo. Read more in this e-guide.
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Infographic: How organisations are using generative AI in EMEA
Sponsored by: TechTarget ComputerWeekly.comEnterprise Strategy Group (ESG), an IT analyst firm owned by Computer Weekly publisher TechTarget, has published research about generative AI (GenAI) enterprise use cases that shows the concept ranking higher than sustainability and cloud migration as a strategic priority for enterprise IT globally.
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Computer Weekly – 8 November 2022: How the US-China chip war will affect IT leaders
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, as the US ramps up semiconductor sanctions on China, we examine the ramifications across the tech sector. Cyber criminals are turning to new forms of encryption – we talk to the Dutch researchers trying to catch them. And we look at what cloud providers need to do to improve customer experience. Read the issue now.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
Sponsored by: TechTarget ComputerWeekly.comThe pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Why Master Data Management is Critical to the Modern Customer Data Platform
Sponsored by: Deloitte Consulting LLPMaster data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.
