Customer Retention Research
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Mobility Services 101
Sponsored by: TechTarget IT ChannelIf you are struggling to deliver managed mobility services, this guide is meant to help. We offer insight into the challenges of delivering managed mobility services, the managed mobility market and the benefits of partnering with EMM vendors.
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Digital Clarity Group — Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreIn thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.
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Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers
Sponsored by: SitecoreIn this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
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How Companies Know Which Customers Will Buy—And Who Will Buy More
Sponsored by: TechTarget Customer ExperienceThis expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.
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3 Pillars of Customer Experience in Today's Connected World
Sponsored by: Salesforce.comAccess this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
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How Best-in-Class Sales Teams Maximize Revenue and Customer Experience
Sponsored by: Oracle Corporation UK LtdThis vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue.
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Expert Advice: E-Commerce and Social Media Drives CRM
Sponsored by: IBMAccess this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.
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Moving Forward with CRM: Key Trends and Technologies
Sponsored by: IBMThis expert e-guide uncovers key CRM technologies and trends, and explores the best ways to measure the real value of an investment in social CRM.
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Calculating Customer Lifetime Value: Analysis to Loyalty
Sponsored by: LookerTune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
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Transforming Customer Experience in the New Digital World
Sponsored by: GenesysThis white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
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Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM
Sponsored by: KANA"It's difficult to have a single view of the customer because of all the forms of communication," says Donna Fluss of DMG Consulting. As customer experience management (CEM) spans multiple departments and tools, optimizing CEM can be a complex and daunting task. Fortunately, this expert e-guide serves as a roadmap to CEM transformation.
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Social Login 101
Sponsored by: GigyaView this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
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How a Top E-Commerce Strategy Leads to Strong Sales
Sponsored by: ZeroLag Communications Inc.In this e-guide, Brian K. Walker of Forrester and other experts provide six key factors that can make or break a customer's shopping experience and, ultimately, an e-commerce business.
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Case Study: Manufacturing Company Increases Business, Reduces Cost
Sponsored by: Microsoft IndiaThis case study tells the story of how one organization was able to improve lead management and business prospects while reducing the sales cycle with a new CRM solution.
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Performance Improvement In The Contact Centre
Sponsored by: CiscoFind out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.
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How to Create a Customer Service Process that Enhances Your Bottom Line
Sponsored by: SalesforceUncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
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Hexaware Technologies - IT Services Firm Tackles Global CRM Project, Succeeds with Expert Developer Support
Sponsored by: Microsoft IndiaThis case study explains how one organization was able to ensure the proper development and implementation of their global CRM solution based on Microsoft Dynamics CRM by leveraging expert developer support.
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Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreFind out how learning more about what your customers want can boost your customer loyalty rates.
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The Mixed Blessings of Contact Center Automation
Sponsored by: TechTarget Customer ExperienceAutomation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.
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Creating Intelligent Customer Service Experiences
Sponsored by: Kodak AlarisThis informative resource paves a path to profitable customer relations for your organization and offers 5 key recommendations for creating amazing customer experiences.
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Case Study: KFC POS System Serves Great Service
Sponsored by: ToshibaKFC, the global fast food chain, was upgrading to a new software platform, and they needed to upgrade its existing point-of-sale (POS) equipment that would support the new software regulations. In this brief case study, find out which POS system KFC ultimately chose, and discover the benefits they experienced from the hardware upgrade.
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Improve Customer Experience through Personalization
Sponsored by: Hewlett Packard EnterpriseIn this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start.
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Rethinking Omni-Channel Merchandise Optimization in the Connected-Customer Era
Sponsored by: IBMIn this informative e-book, 5 key steps are highlighted to address merchandise optimization in the connected-customer era. Read on to discover how these steps will connect and optimize your merchandising and marketing activities to secure customer loyalty and future repeat sales.
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Best Practices For Setting Up a Lead Nurturing Program
Sponsored by: Act-On SoftwareIn this report, Matt Heinz, President of Heinz Marketing and his fellow thought leaders demystify lead nurturing, offering best practices that you can follow when developing your own winning program.
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Understanding the Millennials
Sponsored by: SDLIn this resource, explore the results of a 2014 survey on how Millennials operate as consumers, so you can use that information to optimize your marketing strategy and business processes. Find out how Millennials share personal data, how they relate to mobile devices, how they'd like to connect with companies, and more.