Contact center evolution at 24/7 emergency ambulance service
The 24/7 emergency ambulance service South Central Ambulance Services (SCAS) serves more than 7 million people, and its contact center performs high-stakes, life-saving operations.
Therefore, it’s paramount that the contact center has a technical infrastructure that can support its unique needs, such as the ability to handle both 999 emergency calls and 111 non-emergency calls.
To explore SCAS’s contact center evolution, download this 7-page case study.